@font-face{font-family:Inter;src:url("fonts/Inter-latin.woff2") format("woff2");font-weight:100 900;font-style:normal;font-display:swap}
.sara-node .orb{transition:transform .09s linear,filter .1s linear}.map[data-voice="live"] .sara-node .orb{transform:scale(calc(1 + var(--voice-energy,0)*.28));filter:saturate(calc(1 + var(--voice-energy,0))) brightness(calc(1 + var(--voice-energy,0)*.2));box-shadow:0 0 35px rgba(220,155,174,.45)}.map[data-voice="live"] .orb-wrap{box-shadow:0 0 0 calc(4px + var(--voice-energy,0)*16px) rgba(213,159,170,.12);transition:box-shadow .1s linear}.map[data-voice="connecting"] .sara-node .orb{animation:sara-connect 1.5s ease-in-out infinite}.map[data-voice="live"] .wires path{stroke:#709e87;stroke-width:2;stroke-dasharray:8 20;animation:sara-flow 1.7s linear infinite}.map[data-voice="ending"] .sara-node{opacity:.8}#inline-voice{width:100%;text-align:center}#inline-voice p{font-size:11px;line-height:1.5;margin:12px 0 7px;color:var(--muted);overflow-wrap:anywhere}#inline-voice button{width:100%}@keyframes sara-flow{to{stroke-dashoffset:-56}}@keyframes sara-connect{50%{transform:scale(1.08);opacity:.65}}@media(prefers-reduced-motion:reduce){.map .sara-node .orb,.map .wires path{animation:none!important;transform:none!important;transition:none!important}.map .orb-wrap{box-shadow:none!important}}
.content .coach-shell,.content .manual-editor{max-width:none;width:100%}.call-policy{margin-top:20px}.call-policy label{display:flex;align-items:center;gap:10px;font-size:14px}.call-policy input{width:auto}.call-policy p{font-size:12px;line-height:1.6}.call-transcript p{white-space:pre-wrap;overflow-wrap:anywhere}
:root{--ink:#16181c;--muted:#6e747e;--line:#e8e8eb;--mint:#e6f1e9;--green:#2c6b4f;--gold:#d9a32b;--paper:#fff;--soft:#f7f7f8;--forest:#303b34;--forest-deep:#212a25;--sand:#efeff1}
body{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);letter-spacing:-.011em;background:#fff}h1,h2,h3{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.shell{grid-template-columns:236px 1fr}.sidebar{background:var(--soft);border-right:1px solid var(--line);padding:18px 14px}.sidebar .brand{padding:0 8px 20px;font-size:22px;letter-spacing:-.025em}.sidebar .brand .orb{width:28px;height:28px}.sidebar .business{margin:0 0 15px;padding:11px 12px;border-radius:12px;background:#fff}.sidebar nav{gap:2px}.sidebar nav .nav-section{font-size:10px;letter-spacing:1.4px;color:#9aa0aa;padding:15px 11px 5px;margin:0}.sidebar nav button{font-size:14px;font-weight:500;padding:10px 11px;border-radius:11px;color:#3f444c;gap:11px}.sidebar nav button:hover{background:var(--sand)}.sidebar nav button.active{background:var(--forest);color:#fff}.sidebar nav button.active svg{color:#fff}.sidebar .user{padding:16px 7px 0}.topbar{height:64px;padding:0 26px}.topbar .crumb{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:12px}.topbar .crumb b{color:#d6d6db}.topbar .crumb strong{color:var(--ink);font-weight:500}.topbar .crumb span{margin:0;color:var(--muted)}.content{padding:28px 30px 70px;max-width:none}.page-title{align-items:flex-end;margin-bottom:24px}.page-title h2{font-size:30px;line-height:1.06;font-weight:500;letter-spacing:-.035em;margin-bottom:8px}.page-title p{font-size:13px}.panel,.stat,.node,.record{border-color:var(--line);box-shadow:0 1px 2px rgba(22,24,28,.035)}.panel{border-radius:18px;padding:21px}.stat{border-radius:18px;padding:20px 22px}.stat strong{font-size:40px;font-weight:700;letter-spacing:-.045em;color:var(--ink)}button{border-radius:10px}.primary{background:var(--forest);border-color:var(--forest);border-radius:999px;padding-left:19px;padding-right:19px}.primary:hover:not(:disabled){background:var(--forest-deep)}.tag{border-radius:7px}.analytics-grid{gap:14px}.bar-chart{border-bottom-color:var(--line)}.chart-day i{background:linear-gradient(180deg,#64766b,var(--forest))}.meter-row em{background:var(--forest)}.lane{background:var(--soft);border:1px solid transparent;border-radius:16px}.record{border-radius:13px}.table th{font-size:10px;text-transform:uppercase;letter-spacing:.7px;color:#8a9098}.table tbody tr:hover{background:#fbfbfc}.setup-head{text-align:left}.segmented{background:var(--sand)}.map{padding-top:25px}.sara-node{box-shadow:0 8px 45px rgba(22,24,28,.08)}.connections .node{border-radius:16px}.journey{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
.coach-shell{max-width:920px;margin:0 auto;border:1px solid var(--line);border-radius:22px;background:#fff;box-shadow:0 12px 44px rgba(22,24,28,.06);overflow:hidden}.coach-status{display:flex;align-items:center;gap:8px;padding:13px 20px;border-bottom:1px solid var(--line);background:#fbfbfc;color:var(--muted);font-size:11px}.status-dot{width:7px;height:7px;border-radius:50%;background:#b9bdc4}.status-dot.on{background:#4d8d68;box-shadow:0 0 0 3px #e4f0e8}.coach-thread{display:flex;flex-direction:column;gap:18px;min-height:250px;padding:34px 34px 22px}.coach-row{display:flex;align-items:flex-start;gap:11px}.coach-row.user{justify-content:flex-end}.coach-row>.orb{flex:none;width:25px;height:25px;margin-top:4px}.coach-bubble{max-width:min(680px,82%);padding:13px 16px;border-radius:17px 17px 17px 5px;background:#f2f3f4;color:#30343a;font-size:14px;line-height:1.65}.coach-row.user .coach-bubble{border-radius:17px 17px 5px 17px;background:var(--forest);color:#fff}.thinking{color:var(--muted)}.thinking span{animation:coach-pulse 1.1s infinite}@keyframes coach-pulse{50%{opacity:.25}}.coach-composer{display:flex;align-items:flex-end;gap:10px;margin:12px 25px 0;padding:9px 10px 9px 15px;border:1px solid #dcdde1;border-radius:18px;background:#fff;box-shadow:0 5px 22px rgba(22,24,28,.07)}.coach-composer:focus-within{border-color:#8d9690;box-shadow:0 0 0 3px rgba(48,59,52,.08)}.coach-composer textarea{flex:1;min-height:47px;max-height:160px;padding:10px 4px;border:0;resize:vertical;background:transparent;box-shadow:none;line-height:1.5}.coach-composer textarea:focus{outline:0;box-shadow:none}.coach-composer .primary{height:40px;min-width:78px}.coach-prompts{display:flex;flex-wrap:wrap;gap:7px;padding:12px 25px}.coach-prompts button{padding:7px 11px;border-color:var(--line);background:#fafafa;color:#555d64;font-size:11px}.coach-prompts button:hover{background:#f0f1f2}.coach-privacy{margin:0;padding:0 25px 20px;color:#92979e;font-size:10px;line-height:1.5}.proposal{margin:0 25px 16px;padding:19px;border:1px solid #dce7df;border-radius:17px;background:#f8fbf9}.proposal-head{display:flex;align-items:flex-start;justify-content:space-between}.proposal-head span:first-child,.proposal-preview small{font-size:9px;letter-spacing:1.2px;color:#718078}.proposal-head h3{margin:5px 0 0;font-size:18px}.proposal ul{margin:15px 0;padding-left:19px;color:#485149;font-size:12px;line-height:1.7}.proposal-preview{display:grid;grid-template-columns:1fr 1fr;gap:10px}.proposal-preview>div{padding:13px;border:1px solid #e5eae6;border-radius:12px;background:#fff}.proposal-preview p{display:-webkit-box;overflow:hidden;margin:7px 0 0;color:#575e59;font-size:11px;line-height:1.55;-webkit-line-clamp:4;-webkit-box-orient:vertical}.proposal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:15px}.manual-editor{max-width:920px;margin:18px auto 0;border:1px solid var(--line);border-radius:15px;background:#fff}.manual-editor summary{padding:16px 19px;cursor:pointer;color:#555d64;font-size:12px;font-weight:600}.manual-editor form{padding:0 18px 19px}.manual-editor .editor-grid{margin-top:4px}
@media(max-width:780px){.shell{display:block}.sidebar{position:relative;height:auto}.sidebar nav .nav-section{display:none}.content{padding:25px 18px 60px}.page-title h2{font-size:26px}.topbar{display:none}}
@media(max-width:620px){.coach-thread{padding:24px 18px 16px}.coach-composer{margin:10px 14px 0}.coach-prompts,.coach-privacy{padding-left:14px;padding-right:14px}.proposal{margin:0 14px 14px}.proposal-preview{grid-template-columns:1fr}.coach-bubble{max-width:88%}}
/* ── conversations: an inbox list, a detail sheet ─────────────────────────── */
.convo-filters{display:inline-flex;gap:2px;margin:-6px 0 18px;padding:3px;border-radius:11px;background:var(--sand);max-width:100%;overflow-x:auto;scrollbar-width:none}
.convo-filters button{display:inline-flex;align-items:center;gap:7px;padding:7px 12px;border:0;border-radius:8px;background:transparent;color:#51575f;font-size:12.5px;font-weight:500;white-space:nowrap}
.convo-filters button:hover:not(:disabled){background:rgba(255,255,255,.55);color:var(--ink)}
.convo-filters button.active{background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(22,24,28,.08),0 0 0 1px rgba(22,24,28,.04)}
.convo-filters button:focus-visible{outline:2px solid var(--green);outline-offset:1px}
.convo-count{min-width:20px;padding:1px 6px;border-radius:999px;background:rgba(22,24,28,.07);color:#51575f;font-size:11px;font-variant-numeric:tabular-nums;text-align:center}
.convo-filters button.active .convo-count{background:var(--forest);color:#fff}
.convo-list{border:1px solid var(--line);border-radius:16px;background:#fff;overflow:hidden;box-shadow:0 1px 2px rgba(22,24,28,.03)}
.convo-list>[role=listitem]+[role=listitem]{border-top:1px solid var(--line)}
.convo-card{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:14px;width:100%;padding:16px 18px;text-align:start;border:0;border-radius:0;background:#fff;transition:background .12s}
.convo-card:hover:not(:disabled){background:#fafafb}
.convo-card:focus-visible{outline:2px solid var(--green);outline-offset:-2px}
.convo-card.is-unhappy:before{content:'';position:absolute;inset-block:12px;inset-inline-start:0;width:3px;border-radius:0 3px 3px 0;background:#c2643c}
.convo-avatar{display:inline-grid;place-items:center;flex:none;width:40px;height:40px;border-radius:50%;font-size:13.5px;font-weight:600;letter-spacing:.02em;line-height:1}
.convo-avatar svg{width:18px;height:18px}
.convo-avatar.big{width:44px;height:44px;font-size:15px}.convo-avatar.big svg{width:20px;height:20px}
.tint-mint{background:#e3efe6;color:#285e45}.tint-gold{background:#f6ecd6;color:#6f4f12}.tint-slate{background:#e7eaee;color:#3b4652}.tint-teal{background:#dfeeec;color:#275a56}.tint-rose{background:#f5e6e6;color:#7a3d3d}
.convo-body{display:grid;gap:5px;min-width:0}
.convo-top{display:flex;align-items:baseline;gap:12px;min-width:0}
.convo-top b{flex:1;min-width:0;font-size:14.5px;font-weight:600;letter-spacing:-.012em;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convo-time{flex:none;color:var(--muted);font-size:12px;font-variant-numeric:tabular-nums}
.convo-who{display:flex;align-items:center;gap:6px;min-width:0;color:var(--muted);font-size:12px}.convo-who span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.convo-who svg{width:13px;height:13px;flex:none}
.convo-gist{color:#3f454c;font-size:13px;line-height:1.55;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere;text-align:match-parent}
.convo-tags{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:4px}
.convo-meta{display:inline-flex;align-items:center;gap:5px;margin-inline-start:4px;color:var(--muted);font-size:11.5px;font-variant-numeric:tabular-nums}.convo-meta svg{width:13px;height:13px}
.convo-go{align-self:center;display:grid;place-items:center;width:28px;height:28px;border-radius:8px;color:#9aa0a8;transition:color .12s,background .12s,transform .12s}.convo-go svg{width:16px;height:16px}
.convo-card:hover .convo-go{color:var(--forest);background:var(--sand);transform:translateX(2px)}
[dir=rtl] .convo-go svg{transform:scaleX(-1)}
.convo-empty{text-align:center}.convo-empty>button{margin:-40px 0 30px}
.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:11.5px;font-weight:500;line-height:1.5;white-space:nowrap;background:var(--sand);color:#4f555c;border:1px solid transparent}
.chip:before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.8;flex:none}
.chip-icon:before{display:none}.chip svg{width:12px;height:12px;flex:none}
.mood-happy{background:#e8f3ec;color:#23603f;border-color:#d3e8da}.mood-neutral{background:#f0f1f3;color:#4f555c;border-color:#e3e5e8}.mood-unhappy{background:#fcede6;color:#9a4520;border-color:#f5d8ca}.mood-unclear{background:#f5f5f7;color:#5d636b;border-color:#e6e7ea}
.chip-ticket{background:#fcf3df;color:#74530f;border-color:#f1e0b8}
/* detail sheet */
#modal.convo-modal{width:min(780px,calc(100vw - 30px));padding:26px 28px 28px}
#modal.convo-modal:focus{outline:none}
#modal.convo-modal .modal-top{align-items:center;gap:14px;margin-bottom:10px}
#modal.convo-modal .modal-top h2{display:flex;align-items:center;gap:13px;min-width:0;font-size:22px;letter-spacing:-.02em}
.convo-title{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#modal.convo-modal .modal-top [data-close]{flex:none;display:grid;place-items:center;width:34px;height:34px;padding:0;border-radius:9px;color:#51575f}
#modal.convo-modal .modal-top [data-close]:hover{background:var(--sand);color:var(--ink)}
#modal.convo-modal .modal-top [data-close]:focus-visible{outline:2px solid var(--green);outline-offset:1px}
.convo-sub{display:flex;align-items:center;flex-wrap:wrap;gap:8px;padding-inline-start:57px}
.convo-sub .convo-who{margin-inline-end:4px;font-size:12.5px;color:#51575f}
.convo-facts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:18px 0 0;border:1px solid var(--line);border-radius:13px;background:var(--soft)}
.convo-facts div{padding:11px 14px;min-width:0}.convo-facts div+div{border-inline-start:1px solid var(--line)}
.convo-facts dt{font-size:11px;color:var(--muted);margin-bottom:3px}
.convo-facts dd{margin:0;font-size:13px;font-weight:500;color:var(--ink);font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.convo-read{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:10px}
.convo-read section{padding:15px 16px;border:1px solid var(--line);border-radius:13px;min-width:0}
.convo-read small,.convo-summary small,.convo-thread-head small{font-size:10.5px;font-weight:600;letter-spacing:.08em;color:var(--muted)}
.convo-read b{display:block;margin:6px 0 8px;font-size:15px;font-weight:600;letter-spacing:-.015em;color:var(--ink)}
.convo-read ul{margin:0;padding-inline-start:17px;color:#3f454c;font-size:12.5px;line-height:1.6}.convo-read li{margin-bottom:3px;overflow-wrap:anywhere}
.convo-read p{margin:0;font-size:12.5px;line-height:1.6}
.convo-caveat{margin-top:10px!important;color:var(--muted);font-size:11px!important;line-height:1.5!important}
.convo-ticket{margin-top:8px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--soft)}
.convo-ticket>div{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}
.convo-ticket b{display:inline;margin:0;font-size:12.5px;line-height:1.45}.convo-ticket .tag{flex:none;color:#51575f;background:#fff;border:1px solid var(--line)}.convo-ticket .tag.green{color:#23603f}
.convo-ticket p{margin-top:5px!important;color:#51575f;font-size:12px!important;white-space:pre-wrap;overflow-wrap:anywhere}
.convo-read .convo-flow{grid-column:1/-1}
.flow-steps{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin:2px 0 8px;padding:0;list-style:none}
.flow-steps li{display:inline-flex;align-items:center;gap:6px;padding:4px 10px 4px 5px;border:1px solid var(--line);border-radius:999px;font-size:12px;color:#3f454c;background:#fff}
.flow-steps li i{display:grid;place-items:center;width:18px;height:18px;border-radius:50%;background:var(--sand)}.flow-steps li i svg{width:12px;height:12px}
.flow-steps .step-done i{background:var(--green);color:#fff}
.flow-steps .step-stopped{border-color:#f0cdbb;background:#fcede6;color:#9a4520}.flow-steps .step-stopped i{background:#c2643c;box-shadow:inset 0 0 0 5px #fcede6}
.flow-steps .step-stopped em{font-style:normal;font-size:11px;opacity:.85}
.flow-steps .step-ahead{color:#6e747e;border-style:dashed}
.convo-flow .sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.convo-summary{margin-top:10px;padding:14px 16px;border:1px solid var(--line);border-inline-start:3px solid var(--gold);border-radius:13px;background:#fff}
.convo-summary p{margin:6px 0 0;font-size:13.5px;line-height:1.6;color:var(--ink);overflow-wrap:anywhere}
.convo-thread-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin:22px 0 10px}
.convo-thread-head span{font-size:11.5px;color:var(--muted)}
.convo-thread{display:flex;flex-direction:column;gap:12px;padding:18px 16px;border:1px solid var(--line);border-radius:14px;background:var(--soft)}
.turn{display:flex;flex-direction:column;align-items:flex-start;gap:4px;max-width:78%;align-self:flex-start}
.turn.caller{align-self:flex-end;align-items:flex-end}
.turn-who{display:flex;align-items:baseline;gap:7px;padding:0 4px;font-size:11px;color:var(--muted)}
.turn-who b{font-weight:600;color:#3f454c}
.turn-who time{font-variant-numeric:tabular-nums}
.turn-bubble{padding:10px 14px;border-radius:14px 14px 14px 4px;background:#fff;border:1px solid var(--line);box-shadow:0 1px 1px rgba(22,24,28,.03)}
.turn.caller .turn-bubble{border-radius:14px 14px 4px 14px;background:var(--forest);border-color:var(--forest)}
.turn-bubble p{margin:0;font-size:13.5px;line-height:1.55;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;text-align:start}
.turn.caller .turn-bubble p{color:#fff}
.convo-none{display:grid;justify-items:center;gap:8px;padding:22px;color:var(--muted);font-size:13px;text-align:center}.convo-none svg{width:22px;height:22px}.convo-none p{margin:0}
@media(max-width:620px){
.convo-filters{display:flex;width:100%}.convo-filters button{flex:1;justify-content:center;padding:8px 8px}
.convo-card{grid-template-columns:auto minmax(0,1fr);gap:12px;padding:14px}.convo-go{display:none}.convo-avatar{width:36px;height:36px;font-size:12.5px}
#modal.convo-modal{width:100vw;max-width:100vw;height:100dvh;max-height:100dvh;margin:0;border:0;border-radius:0;padding:0 16px 24px}
#modal.convo-modal .modal-top{position:sticky;top:0;z-index:2;margin:0 -16px 10px;padding:14px 16px;background:#fff;border-bottom:1px solid var(--line)}
#modal.convo-modal .modal-top h2{font-size:18px}.convo-avatar.big{width:36px;height:36px;font-size:13px}
.convo-sub{padding-inline-start:0}
.convo-facts{grid-template-columns:1fr 1fr}.convo-facts div:nth-child(3){border-inline-start:0}.convo-facts div:nth-child(n+3){border-top:1px solid var(--line)}
.convo-read{grid-template-columns:1fr}.convo-thread{padding:14px 10px}.turn{max-width:90%}.convo-thread-head span{display:none}
}